Delivery & Payment
Rowan Optical provides reliable, tracked domestic shipping across the United Kingdom for our complete range of optical frames and reading eyewear. Every parcel is dispatched promptly from our British fulfilment depot to ensure your optical aids arrive securely and ready for everyday use.
- Processing time
- Same day for orders before 14:00, next business day otherwise
- Delivery time
- 2-3 business days
- Delivery cost
- From £3.95; free above £60.00
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD Next Day Parcel Delivery | 1-2 business days | £5.95 |
Transit periods count working days after courier handover. Remote locations can require 1-2 extra days.
3. Order processing
Orders placed before 14:00 on a business day ship that day. Orders submitted after the cutoff, on weekends, or on public holidays ship the following business day. You receive a confirmation email with your order reference immediately after ordering.
All optical eyewear items are secured inside rigid, shock-absorbent hardshell cases and wrapped in antistatic microfibre cloths. The encased frames are then enclosed within multi-layer corrugated transit boxes cushioned with recyclable fluting to prevent frame warping, bridge distortion, or lens scratches during handling.
4. Tracking your parcel
Upon dispatch, an automated electronic dispatch confirmation is transmitted to your registered email address and mobile phone number containing a unique consignment tracking reference. This reference allows full end-to-end tracing through the chosen carrier portal until delivery at your address.
5. Lost or delayed parcel
If carrier tracking shows no progress for 5 business days, write to [email protected] with your order number. We initiate a carrier trace and either send a replacement or refund the full cost, based on your preference, within 10 business days of the claim.
6. Damaged on arrival
Inspect the external parcel and internal optical frames immediately upon receipt. If physical breakage or packaging deformation is evident, photograph the outer box and damaged contents, retain all packing materials, and email customer support at [email protected] within 48 hours of delivery to initiate an inspection and prompt replacement.
7. Payment methods
We accept Cash on delivery, Bank transfer. We never ask for card data or banking access codes by phone or email.
8. Delivery outside United Kingdom
We deliver to specific countries. Shipping rates and transit schedules appear in the order summary prior to payment. The recipient pays local customs taxes if applicable.
9. Questions about this policy
Write to [email protected] or call +44 161 497 4814 during Mon-Thu 08:45-16:45, Fri 08:45-15:45, Sat 10:00-15:00. We reply to each inquiry within one business day.
- Merchant
- Rowan Optical Ltd.
- Registered address
- 36 Jersey Street, Ancoats, Manchester, M4 6JA, United Kingdom
- [email protected]
- Phone
- +44 161 497 4814
- Working hours
- Mon-Thu 08:45-16:45, Fri 08:45-15:45, Sat 10:00-15:00
- Registration
- Company No. 19695870