Privacy Policy
Rowan Optical Ltd. ("Rowan Optical") manages the personal data gathered via rowanoptical.info. This document outlines our data collection, operational use, retention schedules, authorized recipients, and your legal rights.
1. Who is responsible
Rowan Optical Ltd., located at 36 Jersey Street, Ancoats, Manchester, M4 6JA, United Kingdom. Direct privacy inquiries to [email protected].
2. Legal framework
We handle personal details under UK GDPR and the Data Protection Act 2018 along with the legal statutes of United Kingdom. In the event of a discrepancy between these terms and statutory rules, the statute stands.
3. What we collect
To fulfil an order, we record your name, shipping address, email, contact telephone, and product specifications. We do not process or retain credit card numbers on this website. While you view our pages, the server logs technical records: IP address, browser build, and page visits via cookies detailed below.
- Customer contact and shipping details including legal name, postal delivery address, electronic mail address, and telephone contact number.
- Transaction records and complete purchase order histories, excluding payment instrument credentials.
- Technical telemetry and device diagnostics, including internet protocol addresses, browser types, operating systems, and device identifiers.
- Inbound and outbound customer service correspondence, inquiries, and return authorization logs.
4. Why we use it
- To assemble and dispatch frame orders and manage incoming returns.
- To respond to technical inquiries and transmit shipment notices.
- To maintain platform security and monitor website traffic.
- To distribute product announcements only upon your opt-in, with a direct unsubscribe link in every dispatch.
6. Third-party data recipients
Freight partners receive the dispatch address and contact name. Payment processors handle data strictly required to verify funds. Web hosting and usage analysis services handle technical records under formal agreement. We do not sell consumer data.
Under applicable United Kingdom data protection statutes, Rowan Optical Ltd. never sells, rents, or trades consumer personal data to third parties for commercial or marketing consideration.
7. Data retention periods
Transaction records remain on file for the duration required by statutory financial regulations before disposal. User profiles remain active until you request closure. Web metric logs are stored for 14 months.
8. Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, data subjects in the United Kingdom hold enforceable rights to access, rectify, restrict, erase, and obtain a portable copy of their personal data, as well as the right to object to automated processing by contacting [email protected].
9. Security
Rowan Optical does not collect, record, transmit, or store debit or credit card credentials. Payment is fulfilled strictly through direct bank transfer or complimentary cash on delivery paid directly to the carrier upon parcel handover.
10. Questions about this policy
Write to [email protected] or call +44 161 497 4814 during Mon-Thu 08:45-16:45, Fri 08:45-15:45, Sat 10:00-15:00. We reply to each inquiry within one business day.
- Merchant
- Rowan Optical Ltd.
- Registered address
- 36 Jersey Street, Ancoats, Manchester, M4 6JA, United Kingdom
- [email protected]
- Phone
- +44 161 497 4814
- Working hours
- Mon-Thu 08:45-16:45, Fri 08:45-15:45, Sat 10:00-15:00
- Registration
- Company No. 19695870