Our 30-day guarantee
Test any pair from Rowan Optical. If the bridge or temple fit is not right, ship it back within 30 days for a full item refund.
The promise
Return any frame within 30 days of delivery, for any reason. We return funds to your initial payment channel within 3 business days of receipt.
30-day returns
Valid for any reason, including simple change of mind.
Insured delivery
Damaged or missing in transit? We replace the item or refund you at our expense.
Secure payment
Cash on delivery or bank transfer: zero card prepayment, and no card information stored.
How to claim
- Send your order number to [email protected].
- We send a return reference number and dispatch address within one business day.
- Mail the frame back; we confirm your refund once the parcel reaches our facility.
Read complete terms on the Returns policy and Delivery terms pages.