Frequently Asked Questions
These points explain lens fitting, material properties, and frame sizing. Read them to verify your prescription match.
What optical lenses come fitted in the Rowan frame?
The frame comes fitted with CR-39 optical polymer lenses coated with an anti-reflective, hydrophobic, and anti-scratch surface. The clear lenses offer balanced refractive clarity for close reading, screens, and detailed indoor tasks.
What payment methods do you accept?
We accept cash on delivery and direct bank transfer. If you choose cash on delivery, you pay the courier upon receipt of your parcel. If you choose bank transfer, our account details appear on the invoice for payment before release.
When does daily dispatch take place?
Orders confirmed before 14:00 on working days pass final bench inspection and dispatch that afternoon. Orders placed after 14:00 transfer to the next business day.
What is your return policy?
We accept returns within 30 days of delivery. The frames and lenses must be completely unused, unaltered, and returned inside the original protective hard case and outer packaging.
Still have questions?
A frame technician reviews and answers direct questions within four hours.